Serving our community for 22 years.

Find us

03 5422 2877
03 5422 2788
7-25 Caroline Chisholm Drive Kyneton VIC 3444
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 3:00 PM

Practice Policies

In a medical emergency, please call 000 and ask for an ambulance.

If you require medical assistance, our closest hospital is Kyneton Hospital which is located next door. The Kyneton Hospital Urgent Care Centre can be contacted on 03 5422 9900. Through our close relationship with the Kyneton Hospital, our doctors continue to support the After-Hours Service.

For out of hours medical advice, please call the After Hours GP Helpline on 1800 022 222 or visit https://www.healthdirect.gov.au/after-hours-gp-helpline

For good quality care, all patients are required to make an appointment to see a doctor for all test results (preferably where possible, the requesting doctor). To ensure strict patient confidentiality and compliance with the National Privacy Act is maintained, results will not be given over the telephone by our reception and/or nursing staff unless under the doctors instruction.

Please note, we do not contact patients with normal results, however, it cannot be assumed that test results are normal if there is no contact from our clinic. It is the patient's responsibility to follow up on their test results, and we encourage patients to be proactive in their healthcare and book in a follow-up appointment with their doctor to discuss their results. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.

Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. To protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.

Patient privacy is considered very important in our practice. We respect the rights of all patients, and we ensure all personal and patient health information remains private and confidential. Personal health information refers to information about your health, medical history, past and future medical care.

We implement best practices and industry standards with respect to information security. At our practice, we take all reasonable steps to ensure data security, including but not limited to:

  • physical security of hardware and software;
  • web servers connected to the internet are
    protected by appropriate hardware /
    software firewalls;
  • computers are protected by antivirus
    software that is installed and updated
    regularly; and
  • servers are backed-up and checked at
    frequent intervals, and are stored in a secure
    environment.

We recognise that your privacy is very important to you and we are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.

Please click here to read our full Privacy Policy.

We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide a minimum of 2 hours notice before your appointment by phoning our practice. We will happily reschedule your appointment.

If you cancel within the 2 hours or do not attend your scheduled appointment, a non-attendance fee of $50 will apply, including Telehealth appointments. If you have a cancellation fee, it will require payment before you can schedule another appointment.

Please note, Allied Health appointments require 24 hours notice to avoid incurring a fee.

The doctors want to be available for your needs and the needs of all their patients. When a patient does not attend a scheduled appointment, another patient loses the opportunity to be seen.

Thank you for being a valued patient and for your cooperation with this policy.

We aim to deliver a high quality, caring, and family-friendly GP service to the community. If you have any concerns or suggestions for improvement, please contact our practice in person, via phone or via our contact form. Alternatively, you can speak with your treating doctor.

We believe problems are best dealt with through our practice and encourage you to contact us if you are concerned about any aspect of our service. We will aim to resolve them quickly and fairly.

We will strive to resolve your concerns in accordance with our resolution procedure. However, if you would prefer, you can contact the Health and Community Services Complaints Commissioner in Victoria via https://hcc.vic.gov.au/ or on 1300 582 113.

All consumers have the right to safe and high-quality health care. The Australian Charter of Healthcare Rights (the Charter) describes what consumers, or someone they care for, can expect when receiving health care. There are seven rights in the Charter. They apply to everyone and everywhere health care is provided in Australia.


Please click here to download a copy of the Australian Charter of Healthcare Rights brochure.

After Hours

In a medical emergency, please call 000 and ask for an ambulance.


If you require medical assistance, our closest hospital is Kyneton Hospital located next door. The Kyneton Hospital Urgent Care Centre can be contacted on 03 5422 9900. Through our close relationship with the Kyneton Hospital, our doctors continue to support the After-Hours Service.

For out of hours medical advice, please call the After Hours GP Helpline on 1800 022 222 or visit https://www.healthdirect.gov.au/after-hours-gp-helpline