Appointment Information
Standard consultations
Using our online booking system, you can easily make an appointment at any time by clicking here.
You can also book via phone by calling Campaspe Family Practice on 03 5422 2877 during opening hours.
A standard consultation time is 15 minutes.
To ensure continuity of care, we will always try to book you in with your usual doctor unless you specifically request another doctor
Urgent consultations
If you have an urgent medical issue during opening hours, please call our reception staff, and we will do our best to accommodate your needs.
In a medical emergency, please call 000 and ask for an ambulance.
Longer consultations
If you have numerous or complex medical issues or require a procedure, a longer consultation may be required. In this instance, please book a longer consultation or call to discuss your situation with our reception staff.
Cancelling appointments
We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide a minimum of 2 hours notice before your appointment by phoning our practice. We will happily reschedule your appointment.
If you cancel within the 2 hours or do not attend your scheduled appointment, a non-attendance fee of $50 will apply, including Telehealth appointments. If you have a cancellation fee, it will require payment before you can schedule another appointment.
Please note, Allied Health appointments require 24 hours notice to avoid incurring a fee.
The doctors want to be available for your needs and the needs of all their patients. When a patient does not attend a scheduled appointment, another patient loses the opportunity to be seen.
Thank you for being a valued patient and for your cooperation with this policy.
Work Cover and TAC
Accounts for work related injuries (Work Cover) or Motor Vehicle related injuries (Transport Accident Commission) are the responsibility of patients. Accounts are to be paid in full on the day of consultation. Patients are to redeem a refund directly from their employer, the Work Cover insurer, or the Transport Accident Commission.
Translating Interpreter Services
To help the GPs ensure they fully understand the nature of their patients' needs, and so patients fully understand the outcome of the consultation, we use an interpreter service where necessary.
If assistance is required from an interpreter or sign language service, please inform us in advance so this can be arranged.
Referrals
GPs can refer patients at their request or when a specialist is required. Referrals can only be obtained from a GP after a consultation. This ensures the appropriate referral and allows your GP to coordinate your health care.
Preventative Care Notifications
We are committed to providing patients with preventive care. Because of this, we may issue you a reminder notice offering you preventative health services appropriate to your care. Please let our reception know if you do not wish to receive such notifications.
