Frequently Asked Questions
Where is our clinic located?
Campaspe Family Practice is located at Kyneton Hospital, 7-25 Caroline Chisholm Drive, Kyneton, Victoria.
Does our clinic bulk bill?
The doctors at Campaspe Family Practice privately bill. Doctors consultation fees are payable in full at the time of consultation by cash, EFTPOS or credit card.
Medicare rebates can be deposited into your savings or cheque account at the time of payment. If you do not have a savings or cheque card, your Medicare rebate will be transmitted directly to Medicare, where the rebate will be reimbursed to your nominated bank, almost immediately.
Doctors bulk bill their patients who are 15 years of age and younger, concession patients, applicable Health Assessments and Chronic Disease Management Plans and CFA and SES volunteers for standard consultations.
What is the cost of a standard consultation?
Doctors fees for a standard consultation at Campaspe Family Practice is $88.00 and is exclusive of any materials fee charged for dressings, materials used in procedures, contraceptives, and certain vaccines. However, the doctor will charge according to the consult provided.
Please click here for a list of GP consultation fees.
How long is a standard consultation?
A standard consultation time is 15 minutes.
How long is a longer consultation?
A longer consultation time is 30 minutes. If you have numerous or complex medical issues or require a procedure, an extended consultation is required.
Do I need to book an appointment, or can I just walk in?
The doctors at Campaspe Family Practice do not facilitate walk-in appointments because most of the doctors are booked up in advance. However, if you require urgent care please call the clinic to access this service.
To book an appointment online, please click here. Alternatively, please call us on 03 5422 877.
Do I need an appointment to get my results? Why can’t you email them to me?
For good quality care, all patients are required to make an appointment to see a doctor for all test results (preferably where possible, the requesting doctor). ‘Results only’ appointments will be bulk billed. To ensure strict patient confidentiality and compliance with the National Privacy Act is maintained, results will not be given over the telephone by our reception and/or nursing staff unless under the doctors’ instruction.
Please note, we do not contact patients with normal results, however, it cannot be assumed that test results are normal if there is no contact from our clinic. It is the patient's responsibility to follow up on their test results, and we encourage patients to be proactive in their healthcare and book in a follow-up appointment with their doctor to discuss their results. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.
Unless encryption is used, email is not a secure platform for communicating sensitive information such as test results. To protect your privacy, you should never email personal information such as your birth date, address, Medicare card number, etc. to our clinic.
Do I need to book an appointment to get a prescription?
Yes, in most circumstances you will need to see with a doctor to have a script written. Doctors have a duty of care to their patients and need to determine if you should be prescribed a medication based on various factors, or if you should continue or cease taking a medication they may have prescribed for you previously.
Why do I need to see a doctor and not a nurse for things like vaccines, blood pressure checks, wound dressings, etc.?
Regardless of the nature of your visit, you need to book an appointment with a doctor to ensure that you receive the correct level of care. Depending on your individual circumstance, you may also need to see a nurse either before or after your appointment with a doctor. Our reception staff can answer any particular questions you may have about your appointment.
My usual Doctor is booked today. Can you please fit me in?
If your usual doctor is fully booked and you need to see a doctor today, please call us on 03 5422 2788, and we will try to offer the best solution.
Do you offer early morning or late night appointments?
Campaspe Family Practice is open between 8:00am and 7:00pm Monday to Thursday, 8:00am and 6:00pm on Friday and 9:00am and 3:00pm on Saturday. The earliest appointment time is 8:00am and the last appointment for the day is 15 minutes prior to the closing time.
I’m not well. Do you have a separate area where I can sit when I arrive at your clinic?
Yes, we have a large waiting room area where you can likely sit away from other people. Alternatively, please speak with our reception staff when you arrive, and they will arrange an area for you.
If you are waiting to see a doctor and your symptoms change, please inform the reception staff immediately.
I'm suffering from a high risk condition, what should I do?
Patients who have a high risk condition or deteriorating symptoms are asked to advise reception staff immediately.
These include:
Chest pain
Difficulty breathing
Severe bleeding
Loss of consciousness
Fitting
Head/spinal injury
Severe allergic reaction
Why am I receiving preventive care notifications?
We are committed to providing patients with preventive care. Because of this we may issue you with a reminder notice offering you preventative health services appropriate to your care. If you do not wish to receive such notification, please let our reception staff know.
Can I call the clinic to speak with my doctor?
Messages are taken by our friendly reception staff and electronically passed through to the doctors and nurses. Your call will be returned as soon as possible. Please note, doctors do not accept patient calls while in consultation.
Interpreter services
If assistance is required from an interpreter or sign language service, please let us know in advance so this can be arranged. Translating services are available through the National Translating Service.
Do you have a doctor who has a special interest in skin cancer medicine?
Yes, we have doctors practising at our clinic who have significant experience advising on skin cancer medicine. Please speak with one of our reception staff members.
Do you have a nurse there today?
Yes, we have a team of nurses working at Campaspe Family Practice between Monday and Saturday.
